Returns & Refunds

If you are not 100% satisfied with your purchase, you can return the product and get a full refund in credits or exchange the product for another one, be it similar or not.

You can return a product for up to 30 days from the date you purchased it.

Any product you return must be in the same condition you received it and in the original packaging. Buyer will pay return shipping.

Refunds will be made via the original payment method and may take up to a few days or more.

For assistance, please contact support@taptilo.com.

Warranty Repairs

Our warranty covers manufacturing defects in materials and workmanship that might occur during normal use of Taptilo. Consumable components like blocks are not covered. Defects resulting from improper maintenance, unauthorized repairs or failure to follow operational instructions are just a few of the items not covered. Damage caused by the use of accessories and parts, including chargers, that were not manufactured by OHFA Tech voids the limited warranty. For full details on your limited warranty, see here.

To request an RMA:

1. Gather the following information:

  • Your contact information

  • Your product’s serial number

  • Proof of your purchase

  • Description of the defect

2. Contact Taptilo Customer Support to request an RMA

Email us at support@taptilo.com with the above information.

3. Package and ship your product

If an RMA is issued, securely package your product with your name, address, phone number, and the RMA number, and ship it to our office or warehouse.

What to Include
Do not include accessories when shipping an RMA product. OHFA Tech does not replace accessories, such as power adaptors.

How to Ship

Customers must pay for the cost of shipping their defective product to OHFA Tech. We suggest that you use a carrier that provides tracking information. OHFA Tech is not responsible for packages lost in transit to OHFA Tech. The replacement product is shipped by ground with the shipping charges prepaid. Expedited shipping is available at an extra cost.

Note: If you choose to have us ship a replacement product before we receive your defective product, you must provide your credit card information as collateral. Your credit card will not be charged unless you fail to return the defective product.